Refund Policy

This Legal Disclaimer applies to the use of Hidden Seller Inc.'s refund and return policies. By using our services and making purchases, you agree to the terms outlined in this disclaimer.

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1. General Information

The information provided regarding our refund and return policies is for general guidance and may be subject to change. Hidden Seller Inc. makes no guarantees regarding the availability or accuracy of refund or return information.

2. No Warranty

Hidden Seller Inc. makes no representations or warranties, express or implied, regarding the suitability, reliability, or accuracy of our refund and return policies. All policies are provided “as is” without warranties of any kind.

3. Refund and Return Process

While we strive to handle refunds and returns promptly, Hidden Seller Inc. is not responsible for any errors or delays in processing refunds or returns due to factors outside of our control. This includes delays caused by third-party payment processors or shipping carriers.

4. Limitation of Liability

To the fullest extent permitted by law, Hidden Seller Inc. will not be liable for any damages arising out of or in connection with the use of our refund and return policies. This includes direct, indirect, incidental, consequential, or punitive damages related to refunds or returns.

5. Third-Party Services

Our refund and return policies may involve third-party services, such as payment processors or shipping carriers. Hidden Seller Inc. is not responsible for the actions or omissions of these third parties.

6. Use at Your Own Risk

Your use of our refund and return policies is at your own risk. Hidden Seller Inc. is not responsible for any issues or disputes arising from the application of our policies. It is your responsibility to review and understand our policies before making a purchase.

7. Changes to This Disclaimer

Hidden Seller Inc. reserves the right to update or modify this Legal Disclaimer at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes will constitute your acceptance of the updated disclaimer.

At Hidden Seller Inc., we aim to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions for requesting and processing refunds.

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1. Eligibility for Refunds

• Return Period: You may request a refund within [30 days] of receiving your order. After this period, refunds may not be issued.

• Condition of Items: Items must be returned in their original condition, unused, and in the original packaging. Items that have been damaged, altered, or used may not be eligible for a refund.

2. Non-Refundable Items

• Certain Products: The following items are non-refundable:

  • Customized or personalized products.

  • Perishable goods.

  • Digital downloads or software.

3. Requesting a Refund

• Refund Requests: To request a refund, contact our customer service team at [contact information]. Provide your order number, a description of the issue, and any supporting documentation or photos.

• Return Instructions: If your refund request is approved, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless otherwise specified.

4. Processing Time

• Refund Processing: Once we receive the returned item, please allow [7-10 business days] for the refund to be processed. Refunds will be issued to the original payment method used at the time of purchase.

• Refund Confirmation: You will receive a confirmation email once your refund has been processed.

5. Exchange Policy

• Exchanges: If you prefer to exchange an item rather than request a refund, please contact our customer service team. Exchanges are subject to product availability and may involve additional shipping costs.

6. Shipping Costs

• Refund Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping expenses.

7. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us within [48 hours] of receipt. Provide details about the damage or defect, including photos, so we can address the issue promptly.

8. Changes to Refund Policy

• Policy Updates: Hidden Seller Inc. reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes will constitute your acceptance of the updated policy.

A comprehensive Refund Policy ensures transparency and helps manage customer expectations regarding returns and refunds. Here’s a detailed guide on what to include:

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1. Introduction

• Purpose: Explain the purpose of the Refund Policy and its importance in ensuring customer satisfaction and resolving issues related to purchases.

2. Eligibility for Refunds

• Return Window: Specify the time frame within which customers can request a refund, such as "within 30 days of receiving the order."

• Condition of Items: Detail the condition items must be in to be eligible for a refund, including being unused, in original packaging, and free from damage.

• Non-Refundable Items: List any products or categories that are not eligible for refunds, such as customized items, perishable goods, or digital downloads.

3. How to Request a Refund

• Contact Information: Provide clear instructions on how customers should request a refund, including the necessary contact details (e.g., email, phone number).

• Required Information: Specify what information customers need to provide, such as order number, reason for the refund, and any supporting documentation or photos.

• Return Instructions: Describe the process for returning items, including any shipping instructions or forms that need to be filled out.

4. Refund Processing

• Processing Time: Outline how long it takes to process a refund once the returned item is received. For example, "Refunds are processed within 7-10 business days."

• Refund Method: Indicate how refunds will be issued, such as to the original payment method used for the purchase.

• Confirmation: Explain that customers will receive a confirmation email once their refund has been processed.

5. Shipping Costs

• Return Shipping Costs: Clarify who is responsible for return shipping costs. For example, "Return shipping costs are the responsibility of the customer unless the return is due to an error on our part."

• Original Shipping Costs: State whether original shipping costs are refundable and under what circumstances.

6. Exchanges

• Exchange Policy: If exchanges are allowed, provide details on how customers can request an exchange, including any additional shipping costs or product availability considerations.

7. Damaged or Defective Items

• Reporting Issues: Explain the procedure for reporting damaged or defective items, including the time frame for reporting and any required documentation (e.g., photos of the damage).

• Resolution: Describe how such issues will be resolved, such as issuing a refund, sending a replacement, or providing store credit.

8. Changes to the Refund Policy

• Policy Updates: Inform customers that the Refund Policy may be updated periodically and specify how changes will be communicated.

• Effective Date: Include the effective date of the current policy and state that continued use of the service constitutes acceptance of any changes.